Frequently Asked Questions

What each individual item comes with is stated in the 'comes with' section on the individual products page. We buy and sell on the pre-loved market so what the item comes with depends on if the original owner kept everything together, which many people unfortunately don't. Regardless of packaging and proof of purchase, we thoroughly inspect and authenticate every item we receive before its made available for sale.

Authenticity is the backbone of our business and is our number 1 priority. Everything listed for sale on our store is 100% authentic and has been thoroughly inspected and authenticated by our in-house team of industry experts.

We don't currently offer authentication of your items as a service unless you are selling your item to us. This is because we are focusing all our efforts on being a pre-loved store and aren't looking to currently become a paid authentication service company.

Our orders before 2pm on working days are shipped the same day and you will receive an email with your tracking number. Delivery options are selected at checkout with the estimated timeframe stated.

We accept all debit and credit cards. You can also use ShopPay, ApplePay, GooglePay, ClearPay and PayPal at checkout. If a payment is declined it is likely due to your payment providers which we have no control over. Any orders flagged as a High Risk of fraud will not be accepted and/or cancelled immediately.

We have a 14-day return policy, which means you have 14 days after receiving your item to return an item for a refund. International returns are not accepted.

To be eligible for a return, your item must be in the same condition that you received it with the return tag still attached. If the item is in a different condition, we will be unable to accept the return.

Return shipping is to be sent at your own expense. We would recommend the item to be sent tracked and insured. We take NO responsibility if the returned item was to be lost by the courier. 

To start a return, please fill out the returns form included with your order and return the parcel to our return address on the returns form.

Not only will you make massive savings from inflated retail prices, you will be reducing the industries footprint by rehoming an item. All our items are professionally cleaned and fairly priced, meaning you will lose much less money also should you re-sell your item again once you no longer use it.

Pre-loved is another phrase for terms such as used, pre-owned or second hand and is commonly used in fashion. Purchasing pre-loved trainers is an excellent way to incorporate luxury brands into your wardrobe without the hefty retail prices often associated with them, all the while helping to reduce brand new fashion's impact on the environment.

We accurately picture all areas of our trainers and the full condition, each items condition is also graded in line with our condition grading table on the products page.